Industry workflow / Aesthetic clinics
From treatment enquiry to consultation and recall.
From enquiry to consultation and recall.
The operating challenge
Where the journey
can lose momentum.
- Enquiries arrive through ads, WhatsApp and social channels.
- Customers ask about treatments, price and availability.
- Staff need a clear handover for suitability or clinical questions.
- Recall and repeat visits depend on reliable customer signals.
How the offers connect
A practical workflow
to scope and validate.
01
Capture
Capture the source and the service the customer asked about.
02
Respond & route
Answer approved administrative questions; route suitability and clinical decisions to the clinic team.
03
Follow through
Support consultation booking, reminders and staff follow-up.
04
Retain & measure
Run agreed recall or reactivation journeys and review recorded outcomes.
Measures to agree
Define what better
looks like.
No improvement percentage is assumed. Establish the baseline from the business’s actual records.
- Enquiry-to-booking and attended consultations
- Response and clinical handover quality
- Recorded payment and repeat-visit signals
AI supports information and coordination. Clinical advice, suitability and treatment decisions stay with the clinic’s authorised team.
See the analytics approachFind the next useful step.
Tell us where the work gets stuck.